Last updated: 6 November 2026
These terms apply when you book a place at an Ashes to Gold event, workshop or course through this website, whether it is paid or free. Please read them before you book. If anything is unclear, email us at hello@ashestogold.uk or ring our office on 028 7044 0386.
Who we are
Ashes to Gold is a registered charity in Northern Ireland (charity number NIC101209). Our registered office is Unit 32, Loughanhill Industrial Estate, Gateside Road, Coleraine, BT52 2NR. When you book, your booking is with us.
Booking and paying
- Prices are in pounds sterling and are shown on each event page before you book.
- Some events let you choose a date and time. Others are courses with several sessions, which you book once for the whole course. The event page tells you which.
- You can book up to 6 places at a time. Online booking closes one hour before the event starts.
- For paid events, you pay when you book. Payments are handled securely by Stripe, our payment provider. We never see or store your card details.
- Your booking is confirmed once your payment goes through and you receive our confirmation email. If you don’t finish paying within about 30 minutes, your places are released and the booking isn’t made. You won’t have been charged.
- Please book a ticket for everyone coming, including free tickets, so we know how many people to expect.
If you need to cancel
- 48 hours or more before the event: you’ll get a full refund. For a course with several sessions, this means 48 hours before the first session.
- Less than 48 hours before, or if you don’t come: we can’t give a refund. Please still let us know, so we can offer your place to someone else.
- If you miss one or more sessions of a course you’ve started, we can’t refund those sessions.
- To cancel, reply to your confirmation email or email hello@ashestogold.uk. Refunds go back to the card or account you paid with and usually arrive within 5 to 10 working days.
Because bookings are for events on a set date, the 14-day cancellation period under the Consumer Contracts Regulations doesn’t apply. The 48-hour rule above applies instead.
If we cancel or change an event
- Sometimes we may have to cancel an event, for example because of bad weather, illness or too few bookings. If we do, we’ll tell you as soon as we can and give you a full refund.
- If we change the date, time or venue and the new arrangement doesn’t suit you, tell us and we’ll give you a full refund.
- We can’t cover other costs, such as travel you’ve already paid for.
At our events
- Unless the event page says otherwise, children must stay with an adult who is responsible for them throughout.
- Please tell us before the event about any access needs, allergies or anything else that would help us look after you. Email us or mention it when you book.
- Please follow our staff’s instructions, especially around tools, equipment, water and food.
- We want everyone to feel safe and welcome. We may ask anyone whose behaviour puts others at risk to leave, and in that case we won’t give a refund.
- We sometimes take photos at events to share our work. If you’d rather not appear in them, just let a member of staff know on the day.
Your information
We use the details you give when booking to manage your booking and contact you about it. Our Privacy Policy explains this in full.
Your rights
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or anything else the law doesn’t allow us to limit. These terms don’t affect your legal rights as a consumer.
Questions and complaints
If you have a question or you’re unhappy with anything about your booking, email hello@ashestogold.uk or ring 028 7044 0386 and we’ll do our best to put it right.
Changes to these terms
We may update these terms from time to time. The terms that apply to your booking are the ones on this page when you booked. These terms are governed by the law of Northern Ireland.